Internal Training
Hearing Specialist
Training Portal
Everything you need to run confident, effective consultations. Start with the program overview, then work through each section at your own pace.
Program Mission
This consultation program was designed to reduce refunds while simultaneously providing a better customer experience. Reducing refunds was the primary goal. Now, the goal is to prevent refunds. Everything on this site supports that objective.
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Explore
01
Devices
Product specs, troubleshooting steps, and how-to videos for every model.
02
Meetings
Program overview, meeting workflows, case studies, tips, and quick reference.
03
Policies & Offers
Return policies, upgrade pricing, approved offers, and resolution outcomes.
04
Consultation Portal
How to use the portal, QA reviews, and direct access to log outcomes.
05
Schedule & Pay
Pay calendar, invoicing process, and time off requests.
06
FAQs & Updates
Team FAQs, policy changes, and announcements.