Oricle Hearing Training Portal
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Product Specs & ComparisonModels, features, and side-by-sideVideo Training: Know the ProductYouTube walkthroughs + FAQTroubleshooting StepsBy device: 2.0/3.0, Pro, Pro+, BTE, RICHow-To VideosInsertion, pairing, cleaning
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Program OverviewMission, mindset, meeting typesVideo Training: Consultation SkillsInternal training clipsTroubleshooting ConsultsWorkflow, flows, recordings, casesWelcome CallsBetter Hearing Kit onboardingNon-Eligible Return RequestsException and chargeback riskTips & EtiquetteInsertion, rapport, after-callQuick ReferenceCheat sheet for live calls
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Devices

Video Training: Know the Product

Before you can help anyone, you need to know what's in the box and how each device works. Watch all videos and mark them as complete to track your progress.

Your progress 0 of 13 watched
1
Oricle FAQ Walkthrough
The most frequently asked questions you'll encounter
InternalEssentialStart here
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Watch this first. It covers the top FAQ topics you'll encounter on every call. After this video you should be able to answer the most common questions without looking anything up.

Oricle 2.0 / 3.0
Note: These videos feature the Oricle 2.0, but the same controls, insertion, and troubleshooting apply to the Oricle 3.0 (its successor). You can screen-share any of these YouTube videos during live calls.
2
Welcome to Oricle 2.0
What to expect when your order arrives
YouTube
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This is the welcome video customers see after purchasing. Watch it to understand the unboxing experience and the tone Oricle sets from the start.

Open on YouTube ↗
3
Oricle 2.0 — In the Box
Unboxing and what each piece is
YouTube
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Know every component that ships with the Oricle 2.0/3.0. You'll reference this when a customer says "I don't see the..." or "what is this piece?"

Open on YouTube ↗
4
Oricle 2.0 — How To
Insertion, charging, volume, programs
YouTubeEssential
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Watch for these things
  • How is insertion demonstrated? (You'll repeat these exact steps on calls)
  • How does volume adjustment work?
  • What are the charging light colors and what do they mean?
Key takeaway

This is the video you'll screen-share most often. Know it inside and out.

Open on YouTube ↗
5
Oricle 2.0 — Pro Tips
Getting the most out of the device
YouTube
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Tips you'll pass on to customers: acclimatization, maintenance, and getting comfortable. Great advice to share during "how do I get used to these?" conversations.

Open on YouTube ↗
6
The Oricle 2.0 — Product Overview
Feature highlights and what makes it different
YouTube
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High-level product overview. Know the selling points for when a customer asks "what does this actually do differently?"

Open on YouTube ↗
Oricle Pro / Pro+
Note: These videos feature the Oricle Pro, but the same general controls and troubleshooting apply to the Oricle Pro+ (its successor). The main differences are covered on the Product Specs page.
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Welcome to Oricle Pro
First experience and setup
YouTube
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The Pro/Pro+ welcome experience. Note the differences from the 2.0/3.0: the Pro has a physical button (hold 4 sec to power on) vs. the 2.0/3.0's auto-on.

Open on YouTube ↗
8
Oricle Pro — In the Box
What ships with the Pro
YouTube
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Pro/Pro+ unboxing: different case design and accessory set than the 2.0/3.0. Know the differences so you can answer "what comes with the Pro upgrade?"

Open on YouTube ↗
9
Oricle Pro — How To
Setup, insertion, controls
YouTubeEssential
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Watch for these things
  • How is the Pro's button different from the 2.0/3.0?
  • How do you switch programs on the Pro?
  • What's the power-on sequence? (Hold 4 seconds)
Open on YouTube ↗
10
Oricle Pro — Pro Tips
Advanced usage and best practices
YouTube
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Tips specific to Pro/Pro+ users. Know these so you can advise customers who upgrade from the 2.0/3.0.

Open on YouTube ↗
Oricle TrueFit (BTE / RIC)
Note: These videos feature the TrueFit BTE model. RIC training videos are coming soon. The RIC has a single button (short press = volume, long press = switch mode), double-dome tips (same as Pro+), and a wax guard replacement tool in the box. See the Product Specs page for full RIC details.
11
Welcome to Oricle TrueFit
Introduction to the behind-the-ear model
YouTubeEssential
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Why this matters

The TrueFit BTE/RIC is the device you'll recommend when in-canal models don't fit or when customers need more power. You need to know it well enough to describe it confidently during an upgrade conversation.

Open on YouTube ↗
12
Oricle TrueFit — How To
BTE setup, fitting, and controls
YouTubeEssential
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Watch for these things
  • How does BTE insertion differ from in-canal? (Behind the ear, tube goes into canal)
  • How does the BTE turn on? (Auto, same as 2.0/3.0, not like the Pro)
  • What are the BTE's advantages? (No feedback, 2 microphones, comfortable for small canals)
Open on YouTube ↗
13
Oricle TrueFit — Product Overview
Features and design
YouTube
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Detailed TrueFit BTE overview. Good reference for when you need to explain what makes the BTE/RIC different from in-canal models during upgrade conversations.

Open on YouTube ↗
Next step

Continue to Consultation Skills

Now that you know the products, learn how to run a consultation with internal training clips.

Video Training: Consultation Skills →
Oricle Hearing · Specialist Training Portal