Oricle Hearing Training Portal
Devices ▾
Product Specs & ComparisonModels, features, and side-by-side Troubleshooting StepsBy device: 2.0/3.0, Pro, Pro+, BTE How-To VideosInsertion, pairing, cleaning
Meetings ▾
Program OverviewMission, mindset, meeting types Troubleshooting ConsultsWorkflow, flows, recordings, cases Welcome CallsBetter Hearing Kit onboarding Non-Eligible Return RequestsException and chargeback risk Tips & EtiquetteInsertion, rapport, after-call Quick ReferenceCheat sheet for live calls
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Tools & Setup ▾
Calendly SetupScheduling, video, notetaker, joining Customer NotificationsEmails and texts before meetings Consultation PortalTabs, notes, and pipeline QA ReviewsPeer reviews and feedback Gmail & EmailAccounts, escalations, forwardingShopifyOrder lookup and tracking
Schedule & Pay ▾
Pay Calendar & DeadlinesPay periods and cutoff dates Invoicing & Bill.comInvoice process and adjustments Time Off & CancellationsRequests and cancellation rules
FAQs & Updates ▾
Team FAQsCommon questions by topic AnnouncementsPolicy changes and cascades
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Devices

How-To Videos

Short instructional videos from Cindy, our lead audiologist. Use these as a reference or screen-share them with customers during live calls.

Tip: You can screen-share any of these videos during a consultation to walk a customer through insertion, cleaning, or dome changes in real time.
How To Insert How To Clean How To Change Domes How To Use a Wax Guard
How To Insert

Step-by-step insertion technique for each device. Screen-share the right video while coaching the customer.

Oricle 2.0 / 3.0
Correct orientation, ear canal opening, and final check for the 2.0/3.0 in-canal model.
Oricle 2.0 / 3.0
Oricle Pro
Correct orientation, ear canal opening, and final check for the Pro in-canal model.
Oricle Pro
TrueFit BTE
Hooking over the ear and seating the dome in the canal for the behind-the-ear model.
TrueFit BTE
How To Clean

Daily cleaning technique to keep devices performing well. Covers eartips, microphone, and device body.

Oricle 2.0/3.0, Pro & Pro+
Proper cleaning technique for all in-canal models. They share the same cleaning process.
Oricle 2.0 / 3.0 Oricle Pro Oricle Pro+
TrueFit BTE
Cleaning the BTE device body, dome, and tubing.
TrueFit BTE
How To Change Domes

Removing and replacing eartip domes. Covers selecting the right size and proper attachment.

Oricle 2.0/3.0, Pro & Pro+
How to remove and replace eartip domes. All in-canal models use the same dome system.
Oricle 2.0 / 3.0 Oricle Pro Oricle Pro+
TrueFit BTE
How to select the right dome size and replace domes on the BTE model.
TrueFit BTE
How To Use a Wax Guard

Applying and replacing wax guards to protect the speaker from earwax buildup and extend device life.

Oricle 2.0/3.0, Pro & Pro+
How to apply and replace wax guards on all in-canal models.
Oricle 2.0 / 3.0 Oricle Pro Oricle Pro+
Oricle Hearing · Internal use only · Questions? Message the team in Slack