Devices
Product Specs & Comparison
Know every device inside and out. Customers will ask about specs, features, and how to use them.
Device Specs
Oricle 2.0 (JH-A490)
In-canal (ITC)
Turn onHold button 2 sec (also auto-on ~12 sec after removing from case)
Turn offHold button 2 sec (also auto-off when placed in case)
Volume5 levels - tap button to cycle
Programs2 - Standard, Restaurant
Switch programPress button twice quickly
Battery life10-14 hours per charge
Case charges2-3 full cycles
L/R markingBlue = Left, Red = Right
ChargingUSB cable to case; orange = charging, green = full
Eartips6 included (S/M/L) - replace monthly
In the box2 aids, case, USB cable, 6 eartips, cleaning tool, manual
Oricle 3.0 (JH-A490 improved)
In-canal (ITC)
Turn onHold button 2 sec (also auto-on ~12 sec after removing from case)
Turn offHold button 2 sec (also auto-off when placed in case)
Volume6 levels - tap button to cycle
Programs2 - Standard, Restaurant
Switch programPress button twice quickly
Battery life12-16 hours per charge
Case charges2-3 full cycles
L/R markingBlue = Left, Red = Right
ChargingUSB cable to case; orange = charging, green = full
Eartips6 included (S/M/L) - replace monthly
In the box2 aids, case, USB cable, 6 eartips, cleaning tool, manual
Oricle Pro (JH-A17BT)
In-canal (ITC)
Turn onHold button 4 seconds
Turn offHold button 4 seconds
Volume6 levels - tap to increase; 3 beeps = max, resets to 1
Programs4 - Standard, Restaurant, Outdoor, Music & Movies
Switch programPress and hold button 2 sec
Battery life10-14 hours per charge
Case charges3-4 full cycles
Activate caseHold case button 1 sec - green flash 3x
L/R markingBlue = Left, Red = Right
ChargingMust turn off first (hold button 4 sec), then place in case; orange = charging, green = full
EartipsS/M/L - replace monthly
In the box2 aids, case, USB cable, eartips, cleaning tool, manual
Oricle Pro+ (EC04-01)
In-canal (CIC)
Turn onAutomatic - remove from case (8-second startup delay)
Turn offAutomatic - place in case
Volume9 levels - short press to cycle (1-9, loops back to 1)
Programs4 - Quiet, Noise Reduction, Outdoor, Music
Switch programLong press ~2 seconds
Battery life18-20+ hours per charge
Case charges5 full cycles
L/R markingL/R marked on aids; button sits above mic when worn correctly
ChargingPlace in case (auto-off); digital % display on case; Type-C; ~2 hr charge
Channels16 digital processing channels (Onsemi BS300 chip)
InsertionNo cord - use removal handle to pull out; remove green insulation sticker before first use
In the box2 aids, case, USB-C cable, eartips, cleaning tool, manual
Oricle TrueFit BTE
Behind-the-ear (BTE)
Turn onAuto - remove from case, ~12 sec
Turn offAuto - place in case
Volume11 levels - rocker switch (+ up / - down)
Programs4 - General, Restaurant, Outdoor, Music
Switch programLong hold on + (top of rocker)
Battery life~16 hours per charge (2.5 hr full charge)
Case chargesUp to 4 additional full charges
ChargingPlace in case (auto-off); digital display shows battery %
MicrophonesDual microphones
Channels16 processing channels
FeaturesWDRC, adaptive feedback cancellation, noise reduction
Best forCustomers who struggle with in-canal fit, need more volume, or want clearer speech in noise
Oricle 3.0 replaces the 2.0 (phasing in August 2026). Same look and controls with improved sound quality (noise reduction from frequency change), ~2 extra hours of battery life, and better eartips. All 2.0 troubleshooting and setup steps apply to the 3.0.
Oricle Pro+ is the next-generation upgrade from the Pro. Key differences: automatic power on (remove from case, 8-second startup), 9 volume levels (vs. Pro's 6), digital processing with 16 channels, digital % display on charging case, and 18-20+ hour battery life. Different mode names (Quiet, Noise Reduction, Outdoor, Music). No cord; uses a removal handle instead.
All Oricle devices are designed for mild to moderate hearing loss only (up to ~65 dB). Customers with severe or profound loss need prescription aids. Be honest about this.
Hearing Programs
Oricle 2.0 / 3.0 - 2 Hearing Modes
To switch modes, press the button on the aids twice, quickly. The number of beeps indicates the current mode.
| Mode | Best for | Prompt tone |
|---|---|---|
| Standard | Quiet spaces - home, office | 1 beep |
| Restaurant | Noisy settings - restaurants, social gatherings | 2 beeps |
Important: The hearing aids are not synced. Each ear adjusts independently. Customers should use the button on each individual aid to set the same (or different) mode for each ear.
Oricle Pro - 4 Hearing Programs
To change programs, customers must press and hold the button for 2 seconds (a quick press changes volume, so make sure they hold for the full 2 seconds).
| Program | Best for | Prompt tone |
|---|---|---|
| Standard | Everyday use, quiet environments | 1 beep |
| Restaurant | Noisy environments, reduces background noise | 2 beeps |
| Outdoor | Wind reduction, outdoor conversations | 3 beeps |
| Music & Movies | TV, music, concerts, theaters | 4 beeps |
Oricle Pro+ - 4 Hearing Modes
To change modes, long press the button for ~2 seconds. A short press changes volume, so make sure they hold long enough.
| Mode | Best for | Prompt tone |
|---|---|---|
| Quiet | Quiet spaces - home, office, reading | 1 beep |
| Noise Reduction | Noisy environments - restaurants, social gatherings | 2 beeps |
| Outdoor | Wind reduction, outdoor conversations | 3 beeps |
| Music | TV, music, concerts, theaters | 4 beeps |
TrueFit BTE - 4 Listening Modes
To change modes, long-hold the + button (top of the rocker switch). Each mode is optimized for a different environment.
| Mode | Best for | What it does |
|---|---|---|
| General | Everyday use | Balances speech and background noise |
| Restaurant | Noisy environments | Engages noise suppression, isolates and clarifies speech frequencies |
| Outdoor | Wind, outdoor conversations | Reduces wind whistling, adjusts compression for sudden impact noise (doors slamming, etc.) |
| Music | TV, music, concerts | Less aggressive compression, more dynamic range, reduces music distortion |
Volume Controls
| Device | Levels | How to adjust | Audio cues |
|---|---|---|---|
| Oricle 2.0 | 5 | Tap button briefly to cycle up | 1 beep each press to confirm level increase |
| Oricle 3.0 | 6 | Tap button briefly to cycle up | 1 beep each press to confirm level increase |
| Oricle Pro | 6 | Tap button briefly to increase | 1 beep each press; 3 beeps = max volume; resets to level 1 after max |
| Oricle Pro+ | 9 | Short press to cycle (1-9, loops back to 1) | 1 beep each press to confirm level change |
| TrueFit BTE | 11 | Rocker switch: + (top) to increase, - (bottom) to decrease | Continuous adjustment with rocker |
Side-by-Side Comparison
Use this when discussing upgrade options or helping a customer understand the differences between models.
| Oricle 2.0 | Oricle 3.0 | Oricle Pro | Oricle Pro+ | TrueFit BTE | |
|---|---|---|---|---|---|
| Style | In-canal (ITC) | In-canal (ITC) | In-canal (ITC) | In-canal (CIC) | Behind-the-ear (BTE) |
| Power on | Button (2 sec) or auto | Button (2 sec) or auto | Button (4 sec) | Auto (8 sec delay) | Auto (~12 sec) |
| Volume levels | 5 | 6 | 6 | 9 | 11 (rocker switch) |
| Programs | 2 (Standard, Restaurant) | 2 (Standard, Restaurant) | 4 (Standard, Restaurant, Outdoor, Music) | 4 (Quiet, Noise Reduction, Outdoor, Music) | 4 (General, Restaurant, Outdoor, Music) |
| Microphones | 1 | 1 | 1 | 1 | 2 (dual) |
| Processing channels | - | - | - | 16 (digital) | 16 |
| Battery life | 10-14 hrs | 12-16 hrs | 10-14 hrs | 18-20+ hrs | ~16 hrs |
| Case charges | 2-3 cycles | 2-3 cycles | 3-4 cycles | 5 cycles | Up to 4 cycles |
| Charging | Place in case (auto-off) | Place in case (auto-off) | Turn off first (hold 4 sec), then place in case | Place in case (auto-off); digital % display | Place in case (auto-off) |
| Noise reduction | - | Yes (frequency-based) | - | Yes (digital) | Yes (digital) |
| Feedback cancellation | - | - | - | Yes | Adaptive (real-time) |
| Best for | Most customers | Most customers (replaces 2.0) | More programs and control | Best battery, digital processing, most volume levels | In-canal fit issues, more volume, clearer speech in noise |
Charging Light Guide
The Oricle 2.0, 3.0, and Pro all have 3 lights on the charging case. The outer lights (left and right) show each hearing aid's charge status. The middle light shows the case battery level. The Oricle Pro+ uses a digital percentage display instead of lights.
Green (left or right) - that hearing aid is fully charged
Orange (left or right) - that hearing aid is currently charging
Green (middle) - charging case battery is full
Orange (middle) - charging case is plugged in and charging
Orange flashing (middle) - case battery below 30%; plug it back in soon
No light - no power; check USB cable and outlet
Oricle Pro charging requirement: The Pro model must be turned off manually (hold button 4 seconds) before placing in the charging case. If placed in the case while still powered on, the aids will not charge correctly. This is the #1 cause of Pro battery/charging complaints. The Oricle 2.0, 3.0, Pro+, and TrueFit BTE turn off automatically when placed in the case.
Hearing Loss Levels (WHO Standard)
Use this when customers describe their hearing. Our devices cover mild to moderate.
| Grade | Threshold (dB) | Oricle suitable? |
|---|---|---|
| Normal | < 20 dB | Not needed |
| Mild | 20 - 35 dB | Yes |
| Moderate | 35 - 50 dB | Yes |
| Moderately severe | 50 - 65 dB | Maybe - set expectations |
| Severe | 65 - 80 dB | No - recommend Rx aids |
| Profound | 80+ dB | No - recommend Rx aids |
Care & Safety
Eartip Care
- Replace eartips every month or when stiff/discolored
- Clean earwax daily with the included cleaning tool
- Remove eartips before cleaning - push rim membrane outward to detach
- Clean with alcohol and dry cloth, let dry fully before reattaching
- Incorrect eartip size is the #1 cause of whistling/feedback
Safety Reminders
- Do NOT get the aids wet - remove before swimming, showering, or bathing
- Do NOT leave in a hot car - heat damages the devices
- Do NOT clean with water, solvents, or oils
- Remove before X-rays, MRI, or CT scans
- Oricle Pro: Turn off (hold button 4 sec) before placing in the charging case
- Charge at least every 28 days to avoid battery damage
- Do NOT attempt to repair - voids warranty
UV Dryer
The UV Dryer removes moisture from hearing aids using UV light sterilization and gentle heat drying. Recommend it to customers who experience moisture buildup from sweat, humidity, or naturally moist ear canals.
How It Works (Two-Stage Process)
- Stage 1 - UV Sterilization (8 min): UV light kills bacteria and germs on the hearing aids
- Stage 2 - Heat Drying (3 or 6 hrs): Gentle warm air removes moisture from inside and outside the devices
- Both stages run automatically once started
How to Operate
- Press button 1x = 3-hour dry cycle (red + green flash)
- Press button 2x = 6-hour dry cycle (red + blue flash)
- Place hearing aids inside, close the lid, then press the button
- The dryer runs both UV sterilization and drying automatically
When to Recommend
- After exposure: Rain, high humidity, exercise, or sweat
- Daily use: For customers with naturally moist ear canals
- Routine maintenance: Weekly or monthly to extend device life
- Particularly useful for customers reporting intermittent sound issues that could be moisture-related